General > Terms & Conditions
Terms & Conditions

Clients confidentiality will be maintained at all times, only details of your records can be released from your written consent; this will include writing to your GP.

Even though we endeavour to bring you back to optimal health, no guarantees can be made as with all alternative practices.

In some cases you may be referred back to your GP, this tends to be for more tests which are available on the NHS which will save you money. We may also ask you to check with your GP that the supplements we recommend will not conflict with your current medication. With certain diagnostic tests we may ask to write to your doctor so that both parties are working together to bring you back to good health.

On some occasions we may ask for your consent to obtain your medical records, we do this to allow us to understand your complete medical history and obtain any test results you may have undergone to gain a full picture of your health.  This is totally at your discretion.

Cancellation policy

We try and understand that on some occasions consultations may be cancelled, however we do have the following cancellation policy

After 24 hours – free of charge

Within 24 hours – 100% cancellation fee.


Payment will be due at time on consultation; you can pay by cash of cheque to “Alternative Living”

Diagnostic testing payment may be sent directly to the UK laboratories I.e. Genova, Metametrix and Cambridge testing centres respectively, however if any tests need to be sent abroad to the USA then collection on payment may be needed at consultation.


Discounts can be purchased on a voucher scheme. The voucher can be purchased covering 1 initial consultation and 4 follow-ups. Valid for 1 year and allows you to save on your last follow up saving you £40. Full payment will be collected on your first consultation. Cost £180


Most products that are recommended are not sold in typical heath shops.  To save you going to different wholesalers we have authorised an account facility at the Nutricentre. As a patient of Alternative Living you will be given a code and an account facility offering you exclusivity of a 10% discount of supplements for using our services.

We do have certain popular products in stock should you wish to purchase at your consultation.

Please contact us for more information 


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